Frequently Asked Questions
Everything you need to know about shopping with Charlotte's Inc.
What is your return policy for seasonal items?
We offer a 30-day return window for all unworn apparel with original tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate collections from various designers, we also include 'Fit Notes' to specify if an item runs small, large, or true to size.
Do you offer international shipping?
Yes, Charlotte's Inc ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.